Merck Sharp & Dohme Federal Credit Union

MIA has been enhanced with advanced tools to accurately and intelligently give you the responses and resolutions you need quickly and efficiently. It is equipped to handle a wide range of questions and has resources to assist you in seamlessly personalizing your specific requests. Look for the "Let me assist you!" bubble to start your conversation with MIA.  

Digital ID enhances security by using the Mobile App. When a member contacts the call center, we can initiate push requests that the member can accept or deny to confirm their identity. Digital ID makes hacking an account more complicated because two separate and unconnected authentication channels would have to be compromised for an attacker to access an account. We have set up a How-To Guide for Digital ID.